Dungeons and Dragons, Henry’s horse and Wendy’s fruit
5th Edition Dungeons and Dragons has decided to borrow another idea from the software community. After the debatable success of using open-source principles. Wizards of the Coast has decided to turn to the community for suggestions: it’s crowd-sourcing. This is great, right? This will provide the gaming community with a better game, right? Well, hopefully the question marks have tipped you off that I’m going to say no. So, no. This is where Henry’s horse and Wendy’s fruit come in. Bear with me, I will explain those very soon, but first some caveats.
The first caveat is that I work for Nightfall Games and am ex-Wizards of the Coast. The second is that I know Henry Ford probably never said the quote I attribute to him. The third is that I know it’s not really crowd-sourcing; it’s market research. Crowd sourcing is about using a crowd as a data processor, not an idea generator. Finally, while this article purports to be about D&D, it’s a much broader stroke than that and is really about having confidence in your talent and not playing it safe, in any field.
Hidden in this 2006 article about big burgers was a wonderful quote from Wendy’s about their market research:
Wendy’s experienced the discrepancy between what people say and what they do last year when the chain put a fresh fruit bowl on the menu. Despite a $20 million marketing push, the fruit did not sell. “We listened to consumers who said they want to eat fresh fruit, but apparently they lied,” said Denny Lynch, a spokesman for Wendy’s. “On paper it sounded great, but it didn’t work.”
Your customers will lie to you if you ask them what they really want. This is due, in part, to the observer-expectancy effect and other such stuff. It’s a cognitive bias thing, basically, but if you’re asked what you want, you will usually answer with what you think an ideal version of you would want as opposed to what you really want. You want fruit options instead of fried potato produce right up to the point they get to the counter and order the Double Fat-Bastard with fries.
It may be true that Henry Ford never actually uttered the following quote, but it certainly fitted in with his philosophy.
If I’d asked customers what they wanted, they would have said “a faster horse”.
This is how Steve Jobs ran Apple. How did that work out?
Your audience will lie to you. Your audience doesn’t know what they want. Your audience will feel a sense of self-entitlement if you give them what they ask for instead of something better than their wildest dreams. If you think you need your audience for ideas, it’s even worse because, and this may surprise a lot of you, good ideas are easy. Good ideas are cheap. I bet you have good ideas every day and know someone who has a great idea for a new movie, game or book. Good ideas are ten a penny, but execution is the key. You can turn to your audience and ask them for all the perspective in the world and what you’ll get is more perspective, and that’s not a good thing.
It’s too easy to get caught up listening to the people that want to share their opinion, but if you do that, you’ll just know what the sort of people who want to share their opinion think; You’ll get a skewed view. My advice is to nut up or shut up. Stick with what you know, in D&D’s case, it’s hit points, character classes, levels, etc., and they’d best serve their audience by giving them a system they know and adding something I’ve obviously not thought of that makes it magical. They can do that, right?
“A person is smart. People are dumb, panicky dangerous animals and you know it.” – Kay (Tommy Lee Jones), Men In Black
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